Refund policy

Refund, Return, and Exchange Policy

All sales are final. We do not accept returns or exchanges unless the product arrives damaged.

If your order has not been delivered within 21 days of the purchase or shipping date, you may request either:

A full refund to your original payment method, or

A replacement shipment, if available.

To qualify, please contact us with your order number and delivery details. Once we confirm that the product has not been received, we will process your refund or replacement.

If your product arrives damaged, please contact us within 7 days of delivery with your order number and photos of the damaged item and packaging. We will review the issue and offer a replacement, exchange, or refund when appropriate.

Refunds are typically processed within 5–10 business days, depending on your payment provider.

This policy does not apply if the delay is caused by an incorrect shipping address provided by the customer, missed delivery attempts, or circumstances outside our control such as severe weather, carrier disruptions, or customs delays.